Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Contact details:

Telephone

07503722364

Email

info@caninecompanion.uk

What information we collect, use, and why:

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Addresses

· Gender

· Pronoun preferences

· Payment details (including card or bank information for transfers and direct debits)

· Usage data (including information about how you interact with and use our website, products and services)

We collect or use the following personal information for information updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Website and app user journey information

We collect or use the following personal information for research or archiving purposes:

· Names and contact details

· Addresses

· Dog breed, age, sex

· Dog Behaviour

· Training and behaviour assessment and modification programmes 

We collect or use the following personal information to protect client welfare:

· Names and contact information

• Dog      Behaviour
• Training and      behaviour assessment and modification programmes 

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Purchase or service history

· Correspondence

Lawful bases and data protection rights:

• Under UK data protection law, we must have a “lawful basis” for      collecting and using your personal information. There is a list of      possible lawful bases in the UK GDPR. You can find out more about lawful      bases on the ICO’s website.
• Which lawful basis we rely on may affect your data protection      rights which are in brief set out below. You can find out more about your      data protection rights and the exemptions which may apply on the ICO’s      website:
• Your right of access - You have the right to ask us for copies of      your personal information. You can request other information such as      details about where we get personal information from and who we share      personal information with. There are some exemptions which means you may      not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us      to correct or delete personal information you think is inaccurate or      incomplete. You can read more      about this right here.
• Your right to erasure - You have the right to ask us to      delete your personal information. You can read more      about this right here.
• Your right to restriction of processing - You have the right      to ask us to limit how we can use your personal information. You can read more      about this right here.
• Your right to object to processing - You have the right to      object to the processing of your personal data. You can read more      about this right here.
• Your right to data portability - You have the right to ask      that we transfer the personal information you gave us to another      organisation, or to you. You can read more      about this right here.
• Your right to withdraw consent – When we use consent as our      lawful basis you have the right to withdraw your consent at any time. You can read more      about this right here.
• If you make a request, we must respond to you without undue delay      and in any event 

 within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We collect information to provide and manage our dog training and behaviour services. The information is required so that we can communicate with you about account, and provide you with information on our services, promotions, and updates. We also use the information to process payments and manage transactions. The information also helps to improve our website, services, and customer experience by analyzing website traffic and usage trends. 

o Respond to inquiries, support requests, and feedback.

o This information that we collect about dog behaviour helps to improve our understanding of dog behaviour problems, this helps us to deliver a tailor made solutions

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Information is collected so that we can offer new courses and provide information relating to dog ownership and behaviour 

Our lawful bases for collecting or using personal information for research or archiving purposes:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o To maintain an archive of dog behaviour problems, behaviour modification methods and solutions. This information can be used to help future clients. However, identifying information will not be shared.

Our lawful bases for collecting or using personal information to protect client welfare are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Personal information can help us to design an appropriate tailor made dog training behaviour modification programme. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o So that we can deal with queries and complaints in a timely and appropriate manner.

Where we get personal information from:

Directly from you

How long we keep information

3 years 

For information on how long we keep personal information, please request a copy of our retention policy.

Others we share personal information with:

· Organisations we’re legally obliged to share personal information with

· Third parties:

o Dog training and behaviour consultants should we require additional advice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint