This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
Contact details:
Telephone
07503722364
What information we collect, use, and why:
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Gender
· Pronoun preferences
· Payment details (including card or bank information for transfers and direct debits)
· Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Website and app user journey information
We collect or use the following personal information for research or archiving purposes:
· Names and contact details
· Addresses
· Dog breed, age, sex
· Dog Behaviour
· Training and behaviour assessment and modification programmes
We collect or use the following personal information to protect client welfare:
· Names and contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Purchase or service history
· Correspondence
Lawful bases and data protection rights:
within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We collect information to provide and manage our dog training and behaviour services. The information is required so that we can communicate with you about account, and provide you with information on our services, promotions, and updates. We also use the information to process payments and manage transactions. The information also helps to improve our website, services, and customer experience by analyzing website traffic and usage trends.
o Respond to inquiries, support requests, and feedback.
o This information that we collect about dog behaviour helps to improve our understanding of dog behaviour problems, this helps us to deliver a tailor made solutions
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Information is collected so that we can offer new courses and provide information relating to dog ownership and behaviour
Our lawful bases for collecting or using personal information for research or archiving purposes:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o To maintain an archive of dog behaviour problems, behaviour modification methods and solutions. This information can be used to help future clients. However, identifying information will not be shared.
Our lawful bases for collecting or using personal information to protect client welfare are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Personal information can help us to design an appropriate tailor made dog training behaviour modification programme.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o So that we can deal with queries and complaints in a timely and appropriate manner.
Where we get personal information from:
Directly from you
How long we keep information
3 years
For information on how long we keep personal information, please request a copy of our retention policy.
Others we share personal information with:
· Organisations we’re legally obliged to share personal information with
· Third parties:
o Dog training and behaviour consultants should we require additional advice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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